IFTS, Inc. Blog

Three Simple Steps To Take To Get More Free Leads From Google

Would you like to get more free leads from Google?

I think that most business owners would answer “Yes!” to that question.

So, how do you do it? How can you, as a small business owner, get more free leads from Google?

By doing the following 3 things within your Google Business Profile (GBP), you can get more free leads for your business:

Provide More Images
Respond To Reviews
Use the Q&A section

In this article, we will cover how to easily do these 3 things and WHY they work.

1 - Importance of Adding Images to Your Google Business Profile

Adding images to your Google Business Profile is crucial for several reasons, particularly in enhancing your business’ online visibility and engagement with potential clients. Regularly updating your profile with new photos can significantly improve your ranking in Google’s local search results, specifically in the most sought after Google Three Pack results.

This section often draws the highest click-through rates because visual content grabs attention faster than plain text listings. By showcasing high-quality images from your company, you provide a visual tour to potential clients, which helps in building trust and authenticity before they even walk through your door. It also helps you get more free leads!

What Types of Pictures To Use In Your GBP

The types of pictures to upload can vary, but each serves a purpose in enriching your profile’s appeal.

Interior shots of your office give viewers insight into your working environment, which can be particularly persuasive if your spaces are well-maintained and professionally appointed.

Exterior photos help clients locate your business easily, reducing frustration on their initial visit and improving their overall experience.

Photos of your team are equally important as they put faces to names, personalizing your business and making clients feel more connected to your company.

Additionally, images from events or everyday business activities can showcase your company’s community involvement.

Client-Generated Imagery and Its Impact

Encouraging clients to upload their own images can further augment your profile’s effectiveness. Client-generated photos add an element of verification and trust, showing prospective clients the real people and stories behind your services.

Although incentivizing reviews is against Google’s policies, inviting clients to share their visual experiences is permissible and can lead to a richer, more engaging profile. These images not only enhance your profile’s authenticity but also improve its freshness score on Google, potentially boosting your search rankings and visibility.

Together, these strategies for adding various types of pictures to your Google Business Profile leverage visual content for better search engine placement, richer client engagement, and ultimately, a stronger online presence for your business.

2 - Leveraging the Q&A Section of Your Google Business Profile

Utilizing the Q&A section on your Google Business Profile is an important tool for enhancing visibility and engaging directly with potential customers.

This feature allows the public to ask questions directly on your profile, which you or your team can answer. By actively participating in this section, you not only provide valuable information but also increase the interaction rate on your profile.

Each question and answer adds relevant content to your page, which improves SEO by naturally incorporating keywords associated with your business. This ongoing interaction signals to Google that your profile is active and relevant, boosting your visibility in search results and thereby drawing more potential free leads.

Types of Questions and Strategic Responses

The range of questions that can be asked in the Q&A section is vast, but focusing on relevance and quality is key.

Potential customers might ask about specific products, such as “What limits should I get for my professional liability insurance?” or seek advice on services, for example, “Do you offer installation services for outdoor lighting?”

These inquiries provide an excellent opportunity to use keywords strategically. Responses should be detailed and crafted with SEO in mind, utilizing synonyms and related terms that enhance your profile’s searchability. By addressing these questions thoroughly, you not only establish authority and trust but also improve the chances of your profile appearing for related searches.

Enhancing Engagement and Conversion Through Q&A

The Q&A feature serves as a pre-purchase touchpoint, where potential customers can gauge the responsiveness and helpfulness of your business. This interaction plays a crucial role in the customer’s decision-making process. A prompt and informative response can significantly sway their choice to engage with your products or services.

Additionally, by curating a list of commonly asked questions and populating the Q&A with these queries and answers, you preemptively address customer concerns, which reduces barriers to purchase and can lead to higher conversion rates. Engaging with users through the Q&A not only enhances your profile’s performance in terms of SEO but also builds a foundational relationship with prospective customers by providing them with immediate value.

Through the strategic use of the Q&A section on your Google Business Profile, you can significantly enhance your online presence, attract more leads, and build stronger relationships with potential customers, all of which contribute to the growth and success of your small business.

3 - The Importance of Responding to Reviews on Your Google Business Profile

Responding to reviews on your Google Business Profile is an essential practice for any small business aiming to enhance their online reputation and attract more customers.

Whether the reviews are positive or negative, each response you craft should be thoughtful and personalized. This not only shows that you value customer feedback but also demonstrates your commitment to customer service—a critical factor that potential customers consider when choosing which business to support.

Google itself has indicated that interaction with reviews can influence your local search ranking, which underscores the importance of this practice. By engaging actively with reviewers, you enhance the likelihood that your business profile will appear more prominently in search results, thereby increasing visibility and potentially attracting more free leads.

How to Effectively Respond to Reviews

When responding to reviews, it’s important to address the reviewer in a personal and professional manner. For positive reviews, express gratitude and reinforce any specific compliments with additional commentary that reinforces your business’s values or practices, such as:

Hi [reviewer name], we had a great time painting your living room and kitchen! It looks so nice and you picked out such a great turquoise for the accent wall. Please keep us in mind for any future painting needs.

For negative reviews, maintain professionalism and calm; apologize where appropriate, and offer to resolve the issue offline. This approach not only mitigates the negative impact of such reviews but also displays a proactive attitude towards customer satisfaction, which can be very appealing to prospective clients.

Boosting Leads Through Strategic Review Responses

Strategically responding to reviews can significantly influence your business’s lead generation efforts. A well-managed Google Business Profile with regular, thoughtful responses to customer reviews will likely cultivate a positive online presence, encouraging more customers to choose your service or product.

Responses to reviews provide an opportunity to use relevant keywords that improve SEO and increase the visibility of your profile in search results. When potential customers see a business actively engaging with its clients and caring about their feedback, it not only boosts the business’s credibility but also enhances its attractiveness, leading to increased customer interest and more free leads.

Overall, the act of responding to reviews is a powerful tool that serves multiple functions: it improves search rankings, helps manage public perceptions, and enhances customer relations—all of which are essential for driving more traffic to your business and securing a higher conversion rate from potential leads to loyal customers.

BONUS – If you don’t have a lot of reviews yet and would like to set up a system, check out our article on getting more reviews here.

Start Getting More Free Leads From Google Today

Implementing the three strategies outlined in this article—adding images, engaging through the Q&A section, and responding to reviews on your Google Business Profile—can significantly increase your small business’s online visibility and free lead acquisition from Google.

By effectively managing these 3 things, you not only enhance your profile’s appeal and searchability but also establish a robust online presence that attracts and retains customers.

Each of these elements serves to build trust and credibility. These interactions not only improve your Google search rankings but also make your business stand out as responsive and customer-focused.

Adopting these practices will not only help in getting more free leads but also in converting those leads into loyal customers, fostering long-term success for your business. Remember, the digital footprint of your business is often the first impression potential customers will have, so make it count by optimizing your Google Business Profile with these effective strategies.

Embrace these techniques today, and watch as your business grows its online presence and customer base organically.

10 Common Small Business Website Mistakes You May Be Making in 2024 – Part 2

For small business owners, your website is more than just a digital storefront—it’s the very first handshake with future customers. Ensuring this vital first impression is not only visually appealing but also user-friendly is paramount to your success.

Our last article covered 5 common mistakes that small businesses make with:

Navigation
Pop-ups
Website load time
Responsive design
Jargon

If you haven’t read it yet, check it out here.

Let’s explore our final 5 tips on how to keep your digital welcome mat inviting and free from the usual slip-ups that can deter potential business.

Mistake 6: Keeping Your Website a Secret From Search Engines

Imagine you’ve got this super cool clubhouse, but you didn’t tell anyone how to find it. It’s got all the best games, snacks, and comfy chairs, but if nobody knows where it is or that it even exists, what’s the point?

Your website is kind of like that clubhouse.

You could have the best services or products, but if you’re not making it easy for search engines (like Google) to find you, you’re basically invisible online.

So, how do you send out a digital map to your site?

It’s called SEO, or Search Engine Optimization. This isn’t about tricking Google with magic words but more like using the right keywords that match what people are searching for and having the right website structure.

For example, if you’re a lawyer specializing in family law, you want to make sure your website talks about things like “family lawyer,” “divorce help,” or “child custody advice” because that’s what people will type into Google when they need a lawyer like you.

If you ignore SEO, it’s like putting up a “Closed” sign on your website. You might as well be invisible. But when you pay attention to SEO, you’re putting up a big, flashy “Open for Business” sign that guides customers right to your door.

And who doesn’t want that?

Mistake 7: Forgetting to Tell Your Website Visitors What to Do Next With A Clear Call To Action (CTA)

Picture this: You’re at a super cool amusement park with all these awesome rides, but there are no signs. You’d probably wander around a bit, feel confused, and might even leave without trying the best rides.

That’s what happens when your website doesn’t have clear signs—or in website speak, a clear call-to-action (CTA).

A call-to-action is like that big, red button that says “Press Me!” It’s your way of telling visitors exactly what you want them to do next.

Whether it’s “Buy Now,” “Sign Up,” or “Contact Us,” your CTA is your website’s way of guiding visitors to the next step. Without it, they might just wander off.

Think about what you want visitors to do most on your site. If you’re selling something cool, your biggest button might say “Add to Cart.” If you’re a lawyer, maybe you want them to fill out a form for a free consultation. That’s your CTA. Make it big, bold, and easy to find.

Also, don’t clutter your site with too many CTAs. If you do, it’s like a tour guide shouting directions at you from all directions.

You wouldn’t know where to go first, right?

Stick to one or two main actions you want people to take, and make those buttons impossible to miss. Choose a contrasting color for your CTAs to really make them stand out.

Remember, your website isn’t just there to look pretty. It’s there to guide your visitors somewhere – like making a purchase, learning more about your services, or getting in touch with you.

If you’re not clear about what you want them to do, they might not do anything at all.

Mistake 8: Using Blurry or Low-Quality Pics

Ever scrolled through social media and seen a picture that was so blurry, you couldn’t even tell what it was supposed to be?

Kind of a letdown, right?

The same goes for your website. If you use pictures that are blurry, too small, or just plain bad quality, it’s not a good look. It’s like showing up to a job interview in a wrinkled shirt and flip-flops. People might not take you seriously.

Think about it: Your website is like your online storefront. The images you use are like the window display. You want everything to look sharp, inviting, and professional.

That’s why picking the right pictures is super important.

They need to be clear, high-quality, and they should make sense with what you’re talking about. If you’re a bakery, show off those cupcakes in all their mouth-watering glory. If you’re a photographer, your pictures need to be top-notch, showing off your skills.

But remember, the pictures you use should do more than just look pretty. They should tell a story about who you are and what you do. A great image can grab people’s attention and even help explain things better than words sometimes.

So, take a bit of time to choose the right ones. It’s like picking the perfect outfit for a first date. You want to make a good impression!

Mistake 9: Letting Your Website Collect Metaphorical Dust

Ever visited a company’s profile only to see their last post was from 2017? You might wonder if they’re still around or what they’re up to these days.

It’s the same deal with websites.

If someone lands on your site and the last update was ages ago, they might think, “Hmm, is this place still in business?”

Keeping your website fresh is like keeping your social media profiles lively. It shows you’re open, active, in the game, and ready to engage.

Here’s another thing: Google and other search engines are always on the lookout for fresh content.

When they see that you’re regularly updating your site, they think, “Hey, this site is alive and kicking. Let’s show it to more people.” This could mean better spots in search results.

Updating your site isn’t just about adding new products or services (though that’s important, too). It’s also about refreshing your blog posts, changing up images, or even just tweaking your homepage now and then. It shows visitors and search engines alike that you’re keeping things up-to-date and that you care about providing a good experience.

And don’t worry; you don’t have to overhaul your site every month.

Small, regular updates are like watering a plant—a little bit consistently can help it grow big and strong. So, whether it’s sharing news about your business, adding tips or insights in your blog, or just updating photos, keep your website’s content fresh. It’ll make a great impression on both visitors and Google, keeping your site in the spotlight and getting clicks!

Mistake 10: Skipping the Safety Gear for Your Website

Imagine surfing the internet like riding a bike.

Now, what if I told you that not having a secure website is like riding that bike downhill without a helmet? Sounds risky, right? That’s because it is.

Your website needs something called an SSL certificate to keep everyone’s data safe—kind of like how a helmet protects your head.

When a website has an SSL certificate, it’s like having a secret code. Anything people do on your site, like shopping or filling out forms, gets scrambled into a code that only you can understand. It keeps hackers from sneaking a peek at private info like addresses or credit card numbers. Without it, you’re telling your customers, “Hey, it’s okay to ride this bike without a helmet.”

Not cool.

Here’s the kicker: Google, the apex of search engines, is now checking if sites are secure before showing them in search results. That means your website might not show up as easily when people are searching for stuff online. It’s Google’s way of making sure everyone plays it safe on the internet playground.

So, how do you get this magical SSL certificate?

It’s not as complicated as it sounds. Often, your website host can set you up with one. It’s a simple step that tells everyone, “We take safety seriously around here.” Plus, it keeps Google happy, which is always a good thing.

Make sure your website is wearing its helmet. Safety first, folks!

What To Do Next…

Wrapping up our digital deep dive, let’s remember that your website is essentially your online handshake.

It’s the first, and sometimes the only, impression potential customers will have of your business.

So, it makes all the difference to ensure that this virtual greeting is as warm, inviting, and effective as possible. Avoiding the common pitfalls we’ve talked about is key to keeping your digital doors open and reaching your business goals.

First off, clear navigation and a speedy, mobile-friendly site aren’t just nice-to-haves; they’re must-haves in today’s fast-paced, smartphone-dominated world. Every element of your site, from the words you choose to the images you showcase, should tell your story in a way that’s easy to understand and engage with.

Remember, the goal is to make visitors feel at home and ready to explore what you have to offer, leading them gently but firmly to the action you want them to take, whether it’s making a purchase, signing up for a newsletter, or reaching out for more information.

Lastly, keeping your content fresh and your website’s security tight shows your customers that you’re not just open for business, but you’re also a reliable, trustworthy partner in this digital journey. As the online world continues to evolve, so should your website. Regular updates, attention to SEO, and ensuring your site is a safe place for visitors will help your business stand out in a crowded digital marketplace.

So take these tips, tweak your digital strategy, and watch as your website becomes your best salesman ever.

Need help implementing any of the tips above? Contact IFTS to set up a free consultation. Just send si@iftsdesign.com an email with the subject line “Free Consult”.

10 Common Small Business Website Mistakes You Might Be Making in 2024 – Part 1

However, it’s all too easy to fall into pitfalls that could send your visitors running before they’ve even had the chance to browse.

Let’s explore our first 5 tips on how to keep your digital welcome mat inviting and free from the usual slip-ups that can deter potential business.

Mistake 1 - Not Having Clear Navigation

Imagine walking into a vast store with no signs, unclear sections, and a maze-like layout.

Frustration would likely guide your steps out of the door rather than towards a purchase. This is precisely the effect a website with poor navigation has on your potential customers. Your digital presence needs to be as welcoming and as easy to navigate as a well-organized physical store.

Clear, intuitive navigation ensures that visitors can effortlessly find the information they’re seeking without guesswork or backtracking. This involves having a straightforward menu, logical flow from one page to another, and well-defined sections.

Consider incorporating breadcrumbs on your pages so users can easily trace their steps back without hitting the dreaded “back” button too many times.

Additionally, a search function becomes invaluable for sites with a lot of content, allowing users to bypass navigation to directly find specific information. Remember, the goal is to reduce the effort required by your visitors to get from point A (arrival) to point B (the information, service or product they’re interested in).

Making this journey as smooth as possible not only enhances user experience but also significantly increases the likelihood of conversion, be it a sale, a sign-up, or an inquiry.

Mistake 2: The Pop-Up Predicament - Striking the Right Balance

While pop-ups have earned their stripes in the digital marketing world for their ability to capture attention and convert leads, there’s a fine line between being effectively persuasive and annoyingly invasive.

Overloading your site with pop-ups is akin to a salesperson following your every step in a store, bombarding you with offers before you’ve even had a chance to look around. This overwhelming approach can ruin the user experience, prompting visitors to leave your site.

Pop-ups should be used sparingly and strategically.

They are most effective when they offer genuine value to the visitor. Examples of this can include:

exclusive discounts
sign-up bonuses
timely alerts about promotions

The key is relevance and timing.

For instance, exit-intent pop-ups, which appear when a user is about to leave your site, can be a last-ditch effort to engage them without disrupting their browsing experience from the get-go.

Moreover, it’s critical to ensure that your pop-ups are mobile-friendly. A pop-up that covers the entire screen on a mobile device, with a tiny, elusive “close” button, is always frustrating to your visitors. Always test your pop-ups across different devices and browsers to ensure they enhance, rather than hinder, the user experience.

By treating your visitors’ attention with respect and using pop-ups judiciously, you can maintain a positive user experience while still leveraging the conversion-boosting power of pop-ups.

Remember, the goal is to make visitors feel welcomed and valued, not overwhelmed.

Mistake 3: The Need for Speed - Why Website Load Time Matters

In the fast-paced digital age, time is of the essence, and patience is a dwindling commodity. Your website’s loading speed isn’t just a technical metric; it’s the first impression you make on a visitor. A slow website is like a sluggish greeting at the door, likely to turn guests away before they’ve even had a chance to explore.

Research shows that visitors expect websites to load in two seconds or less, and with every additional second, the likelihood of them bouncing skyrockets.

A sluggish website doesn’t just frustrate potential customers; it also sends a negative signal to search engines, affecting your site’s search ranking and visibility. This can affect both your traffic and conversion rates, lowering them drastically.

Some easy ways to optimize your website’s speed includes:

compressing images
leveraging browser caching
minimizing the use of redirect links
choosing a reliable hosting service

It’s also wise to regularly test your website’s speed using tools like Google’s PageSpeed Insights to identify and rectify any issues that could be slowing it down.

Remember, your website’s speed reflects your brand’s efficiency and commitment to providing a positive user experience. By ensuring your site loads swiftly, you’re not just keeping your visitors happy; you’re also boosting your chances of ranking higher in search results, leading to more visibility and, ultimately, CUSTOMERS.

Mistake 4: Underestimating the Power of Responsive Design

Imagine you’re trying to visit a website on your phone, but everything looks weird or you can’t click on things properly. That’s because the website wasn’t made to work well on phones or tablets, just on bigger computer screens. This mistake is like forgetting to invite half of your friends to your birthday party – you miss out on having them there!

Nowadays, almost everyone uses their phones to go online, so if your website only works on computers, you’re missing out big time. It’s like showing up to a scooter race with a bicycle – you’re just not prepared. About 9 out of 10 websites now make sure they look good on both phones and computers. If yours doesn’t, it’s time to catch up.

Why does this matter so much?

Well, websites that work well on any device, like phones or tablets, are more likely to make visitors happy. Happy visitors are more likely to do what the website wants, like buy something or sign up for more information. In fact, when websites are easy to use on phones, businesses usually sell more.

A lot of people use their phones to browse the internet. In fact, more than half of the time people spend online is on their phones. But, a lot of people also say they’ve been to websites that were hard to use on their phone. That’s a big no-no because it can make visitors feel like the business doesn’t care about them.

Also, if your website isn’t easy to use on a phone, a lot of people might decide not to come back. Think about it – if you find a cool site that’s hard to use on your phone, you might just go find another site that’s easier to handle.

Mistake 5: Talking Like a Textbook Instead of a Friend

Ever talked to someone who sounds like they swallowed a dictionary?

Not fun, right?

The same goes for websites. When you’re trying to share what you do or sell, using a bunch of fancy words might seem smart, but it can actually push people away.

Imagine you’re looking for a lawyer, and you land on a site filled with terms like “litigation,” “jurisprudence,” or “amicus curiae.” You’d probably feel like you need a law degree just to understand what they’re saying!

Here’s the deal: You want your website to be like a friendly chat over coffee, not a lecture.

Let’s say you’re a lawyer trying to explain your services.

Instead of saying, “We specialize in the facilitation of amicable resolutions in matrimonial dissolution proceedings”…

You could say, “We help couples go through divorce smoothly and friendly.”

See the difference? The second one is way easier to understand and feels more personal.

Why does this matter?

Well, when people visit your website, they’re often looking for help or answers. If they have to pull out a dictionary to understand what you’re saying, they’re likely to leave immediately. But if you talk to them in clear, simple language, they’ll feel more welcome and understood.

Remember, the goal of your website is to connect with your visitors, not to show off how many big words you know. Keep it simple, speak like a human, and you’ll build a stronger connection with your audience.

Stay Tuned for Mistakes 6-10 In Our Next Article!

So take these tips, tweak your digital strategy, and watch as your website becomes your best salesman ever.

Our next article will cover mistakes 6 through 10, which will cover:

SEO
CTAs
Image quality
The importance of updates
SSLs

Need help implementing any of the tips above?

Contact IFTS to set up a free consultation. Just send si@iftsdesign.com an email with the subject line “Free Consult”.