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6 Software Tools That IFTS is Grateful for in 2024

As a marketing team, we rely on innovative tools to streamline our workflows, enhance creativity, and drive results. This year, we’re reflecting on the software solutions that have been instrumental in our success. From simplifying design to managing finances and client interactions, these tools have become essential to our operations. 

In this blog, we’ll share six software tools that we are particularly thankful for in 2024, highlighting how they’ve made our work more efficient, impactful, and enjoyable.

 

Canva: A Game-Changer for Design and Video Editing

Canva has become an essential tool in our daily operations, revolutionizing how we create and share visuals. Its intuitive platform makes professional-grade design accessible to everyone, offering drag-and-drop simplicity for everything from social media graphics to blog headers and presentations. But Canva isn’t just about static images—it’s also a powerhouse for video editing, and that’s one of the key reasons we’re so grateful for it.

Canva’s video editing tools allow us to create dynamic video content without the steep learning curve of more complex software. Whether we’re crafting engaging reels, animated ads, or promotional videos, Canva provides pre-made templates, smooth transitions, and easy-to-use text overlays to help us create polished videos quickly. The ability to add music, trim clips, and adjust visuals all within the same platform saves us time and ensures our videos are always on-brand.

Another reason we’re thankful for Canva is its collaborative features. Team members can work together in real-time, giving feedback or making edits seamlessly. Plus, Canva’s cloud-based storage keeps all our designs and videos in one place, so we can easily access and update them as needed.

Canva empowers us to bring our creative ideas to life—whether through stunning visuals or engaging video content—while saving time and effort. It’s a tool we truly couldn’t do without.

 

Post Planner: Simplifying Social Media Strategy

Managing multiple social media accounts across various platforms can be overwhelming, but Post Planner simplifies the chaos. This tool is like having a personal assistant for social media strategy, helping us stay organized, consistent, and effective.

One of the reasons we’re thankful for Post Planner is its ability to schedule content with ease using its innovative bucket system. This feature allows us to organize content into categories, or “buckets,” such as promotions, tips, or testimonials. By creating these predefined categories, we can ensure our social media calendar is balanced and diverse, delivering a well-rounded mix of content to engage our audience.

What makes the bucket system truly powerful is how it streamlines scheduling. Once our buckets are set up, we simply assign posts to the appropriate categories, and Post Planner takes care of the rest. This eliminates the guesswork from scheduling, making it easy to maintain a consistent presence across all platforms without feeling overwhelmed.

We’re also grateful for the time-saving automation that Post Planner provides. Instead of manually scheduling each post, we can load up our buckets with content in advance and trust that it will go out on time, according to the schedule we’ve set. This frees us up to focus on crafting high-quality content and engaging with our audience, rather than getting bogged down in the logistics.

Post Planner’s bucket system has transformed how we manage social media, making it one of the tools we’re most thankful for in our day-to-day operations.

 

GoHighLevel: The All-in-One Powerhouse for Agency Owners

As an agency owner, managing the wide array of tools needed to run a successful business can be overwhelming—not to mention expensive. This is where GoHighLevel (GHL) has been a complete game-changer. It consolidates multiple software tools into one powerful platform, saving agencies like ours thousands of dollars each year. Instead of juggling subscriptions for tools like Mailchimp, ClickFunnels, Calendly, and even review management platforms, GHL handles it all seamlessly. It simplifies our workflows and allows us to focus on delivering results for our clients, rather than managing disparate systems.

What truly sets GHL apart is that it’s not just a tool we use internally—it’s a platform we can offer directly to our clients. With GoHighLevel, we provide clients access to features like automated CRM workflows, email marketing, and appointment scheduling, all under one roof. This creates added value for them and allows us to generate additional revenue streams. It’s a win-win scenario that enhances client satisfaction and strengthens our business model.

One of my favorite features of GHL is its robust review management functionality. The ability to collect, manage, and showcase reviews is essential for any business. GoHighLevel takes this a step further with its AI-powered autoresponders, which handle review replies efficiently and professionally. The platform also includes widgets for seamlessly displaying reviews on websites, as well as automation options for posting positive reviews to social media. These tools not only make managing reviews easy but also help boost credibility and attract more leads for both us and our clients. GHL is truly a one-stop shop that continues to impress me with its versatility and value.

Adobe Premiere Pro: The Ultimate Video Editing Tool

When Canva’s simplicity isn’t enough to meet our creative demands, Adobe Premiere Pro is there to fill the gap. As much as I love Canva for quick, polished content creation, it lacks the depth and precision required for professional video editing. Premiere Pro stands out as the gold standard, offering unmatched flexibility and advanced features that allow us to elevate our video content to the next level.

One standout feature of Premiere Pro is its green screen removal capabilities. This tool makes creating dynamic, professional-looking videos possible, even when filming in less-than-ideal settings. Whether it’s replacing a bland backdrop with something engaging or achieving a polished cinematic look, Premiere Pro ensures we can bring our creative vision to life with ease.

Beyond visuals, Premiere Pro excels in audio editing. The ability to remove background noise, adjust audio levels, and fine-tune soundtracks ensures our videos not only look great but also sound professional. Another feature I find invaluable is the lighting adjustments. With Premiere Pro, we can correct and enhance lighting in post-production, fixing issues that would otherwise require a reshoot. These advanced editing options give us creative control over every aspect of our projects, enabling us to deliver content that stands out.

While Canva remains an essential tool in our arsenal, Adobe Premiere Pro fills a critical gap for those moments when we need to go beyond the basics. It’s an investment that has more than paid off, helping us produce high-quality, impactful videos that engage and impress our audience.

 

WHMCS: The Ultimate Billing Solution for Web Design and Hosting Agencies

As a business owner in the web design and hosting space, managing billing and client support can account for a sizable part of my work week. That’s where WHMCS comes in. This robust billing software is specifically designed with web design and hosting agencies in mind, making it an indispensable tool in my workflow. One of the things I love most about WHMCS is the sheer number of integrations available, many of which are completely free and officially supported. Whether it’s connecting with popular payment gateways (think PayPal and Stripe), hosting providers, or domain registrars, WHMCS makes the entire process seamless. This means I can streamline my billing process, automate recurring payments, and manage client interactions all within one platform.

Another feature that stands out to me is the inclusion of a fully integrated support ticketing system. As someone who values customer service, I appreciate how this system allows me to manage client inquiries efficiently. Clients can submit tickets, and I can track and resolve issues in an organized way, all while ensuring no communication falls through the cracks. It’s a complete package that simplifies both the business side and the client interaction side of running a hosting or web design agency.

When it comes to customer support, WHMCS also delivers. I’ve experienced incredibly quick and helpful responses from their support team, which has been a lifesaver on more than one occasion. Whether I’m troubleshooting an issue or need clarification on a feature, WHMCS support is there to assist swiftly and thoroughly regardless of the difference in time zones. Knowing that I have such reliable assistance when needed gives me confidence in using the software long-term. In an industry where time is money, having a billing solution like WHMCS means less time spent on administrative tasks and more time dedicated to growing my business.

 

Rightworks Transaction Pro: The Perfect Partner for QuickBooks Desktop Pro

When it comes to managing my finances, I’ve always been a loyal user of Intuit QuickBooks Desktop Pro. But like many others, I’ve found myself working with an older, unsupported version of the software. This could have meant a real headache, especially with the constant need for compatibility with newer systems, applications and bank feeds. That’s where Rightworks Transaction Pro comes in and completely changes the game. This easy-to-use software allows me to seamlessly import all my financial data—whether it’s invoices, payments, credit card charges, payroll or bill payments—directly into my QuickBooks Desktop Pro instance with minimal effort. It’s a relief to know I don’t need to upgrade to a newer QuickBooks edition just to get the functionality I need, especially as many believe Intuit may be phasing out their desktop product in the coming years.

What really sets Rightworks Transaction Pro apart is how effortlessly it works. The user interface is intuitive, which means I can import transactions (as a CSV, an Excel file, etc) without having to spend hours learning complicated systems or dealing with technical issues. It’s a simple plug-and-play solution that makes a huge difference in my day-to-day operations. Since implementing Rightworks Transaction Pro, I’ve been able to keep my books up-to-date throughout the year, instead of scrambling to get everything in order right before tax season. This has taken a huge load off my shoulders, as it ensures I stay on top of my finances all year long.

One of the greatest benefits of Rightworks Transaction Pro is the consistency and reliability it brings to my accounting workflow. There’s no need to manually input transactions or waste time reconciling errors, and that peace of mind is invaluable. It allows me to focus on running my business, knowing that my financial records are being handled accurately and efficiently. Whether it’s small business or personal use, Rightworks Transaction Pro has proven itself to be a trustworthy tool that keeps me organized, saves me time, and makes my QuickBooks Desktop Pro work even harder for me.

Looking Towards 2025

As we look back on 2024, it’s clear that the right tools can make all the difference. Each of these six software solutions—whether for design, video editing, billing, or social media management—has empowered us to achieve more with less effort. They’ve helped us stay creative, organized, and connected, both internally and with our clients. As we head into another year, we remain grateful for these game-changing tools and excited about the possibilities they’ll unlock in the future. 

Let us know if you need help setting up any of these tools.

Here’s to continued growth, innovation, and gratitude in 2025!

 

Mastering Marketing Terminology: A Guide to Key Concepts for Business Success

Navigating the world of digital marketing can be daunting, especially with the plethora of terms and acronyms that are frequently used. 

Whether you’re a seasoned professional or working with an agency in the industry, understanding these key concepts is crucial for optimizing your marketing strategies. 

This guide will break down essential marketing terms that you will encounter on our website, in our case studies and throughout our social posts, providing clear definitions and practical examples for working with us or any marketing agency.

ROI (Return on Investment)

Definition: ROI measures the profitability of an investment. It’s calculated by dividing the net profit from an investment by the cost of the investment.

Example: If you spend $1,000 on a marketing campaign and generate $2,000 in sales, your ROI is 100%. This means you’ve doubled your investment.

Retention

Definition: Retention refers to the ability of a company to keep its customers over time.

Example: A subscription service that maintains 95% of its subscribers each month has a high retention rate, indicating customer satisfaction and loyalty.  This also indicates that they lose 5% of their subscribers every month.

Churn

Definition: Churn is the rate at which customers stop doing business with a company.

Example: If a company has 100 customers at the start of the month and loses 17 by the end, the churn rate is 17%. 

High churn rates suggest there are issues that need to be addressed to improve customer satisfaction.

Conversions

Definition: A conversion occurs when a user completes a desired action, such as making a purchase or filling out a form.  You frequently have to define conversions for Google Ads and Google Analytics.

Example: If an e-commerce site gets 600 visitors and 30 of them make a purchase, the conversion rate is 5%.

Call To Action (CTA)

Definition: A CTA is a prompt on a website or ad that encourages the user to take a specific action.  It should be simple, direct and easy to understand.  It should also be something that stands out, like a brightly colored button.

Example: “Get a Free Quote” or “Sign Up Now” are common CTAs that guide users toward a desired action, such as filling out a form or making a purchase. 

Landing Page

Definition: A landing page is a standalone web page created specifically for a marketing or advertising campaign.  This is the page that you send ads to, not the home page.  Everything on this page has one purpose – get the site visitor to buy your product or service.

Example: A page designed solely to promote a special discount on a product, with a clear CTA to “Buy Now,” serves as a good landing page .

SEO (Search Engine Optimization)

Definition: SEO is the practice of optimizing a website to rank higher in search engine results organically.

Example: Using relevant keywords, creating quality content, and obtaining backlinks are strategies to improve SEO and drive more organic traffic to your website.

Backlink

Definition: A backlink is a link from one website to another, which is important for SEO.  For a more in-depth look at backlinks, check out this article from IFTS.

Example: If a popular blog in your space links to your business website, that backlink can improve your site’s authority and search engine ranking.

Citation

Definition: In SEO, a citation is a mention of your business’s name, address, and phone number (NAP) on other websites.

Example: Listings on directories like Yelp or Yellow Pages include citations that can help boost your local SEO by making your business more discoverable in search engines.

NAP (Name, Address, Phone Number)

Definition: NAP consistency refers to having the same business name, address, and phone number across all online platforms.  Tools like Yext can help you maintain this easily.

Example: Ensuring your business’s NAP information is identical on your website, social media profiles, and directory listings helps improve local SEO.

Bounce Rate

Definition: The bounce rate is the percentage of visitors who leave a website after viewing only one page.

Example: If 1,000 people visit your website and 500 leave after only viewing the homepage, the bounce rate is 50%. 

A high bounce rate may indicate that visitors aren’t finding what they’re looking for on your website.

SEM (Search Engine Marketing)

Definition: SEM involves using paid advertising to increase a website’s visibility on search engines.

Example: Running a Google Ads campaign or a Google Local Services Ad to appear at the top of search results when users search for “best local coffee shop” is an example of SEM.

PPC (Pay Per Click)

Definition: PPC is an advertising model where advertisers pay a fee each time one of their ads is clicked.  This is most typically used when referring to a Google Ads campaign.

Example: A business runs a Google Ads campaign and pays $0.55 for each click. If their ad gets 1,000 clicks, they spend $550 in total on the PPC campaign.

Target Audience

Definition: The target audience is the specific group of people most likely to be interested in your product or service.  You will want to think about age, location, psychographics, etc when defining your target audience

Example: For an Orlando-based wedding photography business, the target audience would be engaged couples planning their weddings in the Orlando area.

Understanding these fundamental marketing terms will empower you to make informed decisions and effectively communicate your needs and goals.

For more detailed explanations and examples, feel free to reach out to our team or explore our other resources.

Google Ads vs. Facebook Ads in 2024: Where Should You Invest Your Advertising Budget?

In the ever-evolving digital landscape, business owners often find themselves asking: 

Where should I spend my advertising budget to get the most bang for my buck? 

With Google reigning supreme as the most popular search engine and Facebook maintaining its position as the largest social media platform, both offer compelling opportunities for advertising. However, the choice between them depends on several key factors.

Whether you’re an experienced pay-per-click (PPC) advertiser or just starting, this article will help you navigate the crucial differences between Google Ads and Facebook Ads in 2024 and determine which platform aligns best with your business goals.

The Main Differences Between Facebook Ads and Google Ads

Before diving into the specifics of each platform, let’s break down their core distinctions.

Google Ads = Paid Search

Google Ads operates on a pay-per-click (PPC) model, where ads appear in search results above organic listings, giving advertisers significant visibility. Every time a user clicks on an ad, the advertiser pays a fee. This platform primarily focuses on targeting specific keywords that advertisers bid on, hoping their ads will appear on the search engine results page (SERP) when users search for those terms.

Facebook Ads = Paid Social

Facebook Ads, on the other hand, fall under the category of paid social advertising. With over 2.9 billion active monthly users as of 2024, Facebook enables businesses to connect with users based on their online behaviors and interests. Unlike Google Ads, Facebook Ads do not rely on keyword searches but rather on detailed user profiles and activity patterns.

Choosing Between Google Ads and Facebook Ads

Now that we’ve outlined their primary differences, let’s explore how each platform can be used effectively depending on your advertising goals.

Targeting Users

Google Ads: Target users based on specific keywords related to their search queries. Through comprehensive keyword research, you can identify what users are searching for and tailor your ads accordingly. 

Tools like Google Keyword Planner can help you find relevant keywords and estimate their search volumes and competition levels. Additionally, Google’s machine learning capabilities have improved ad targeting by analyzing user behavior and search patterns to deliver more relevant ads.

Facebook Ads: Target users based on their online behavior, demographics, interests, and past interactions. Despite users not searching for products directly on Facebook, the platform’s advanced targeting options allow you to reach your audience effectively. You can create custom audiences based on your customer data or use lookalike audiences to find new users similar to your existing customers. 

Facebook’s retargeting feature is particularly valuable, enabling you to reconnect with users who have previously interacted with your business. This could include users who have visited your website, engaged with your Facebook or Instagram page, watched your videos, or interacted with your app. 

Keep in mind, with privacy updates like Apple’s iOS 14.3 requiring users to opt-in for data tracking, retargeting strategies may need adjustment.

Ad Placement and User Intent

Google Ads: Ads are displayed based on keywords users actively search for, indicating a higher intent to purchase. Users are often further along in the buying process when they click on these ads. 

Google Ads also offers various ad formats, such as search ads, display ads, shopping ads, and video ads, allowing you to choose the best format for your goals. For example, shopping ads can showcase your products with images and prices, making them highly effective for e-commerce businesses.

Facebook Ads: Ads appear in users’ feeds while they browse social media, making it essential to capture their interest with engaging content. These users may not be actively seeking your product, so the goal is to build awareness and interest over time. 

Facebook Ads support multiple ad formats, including image ads, video ads, carousel ads, slideshow ads, and collection ads, enabling you to create visually appealing and interactive campaigns. Video ads, in particular, have become increasingly popular on Facebook, with short, engaging videos capturing users’ attention effectively.

Ad Goals

Google Ads: Aim to drive immediate sales by targeting users who know what they’re looking for. The intent-driven nature of Google searches means these users are more likely to convert quickly. 

Google Ads also offers robust conversion tracking and integration with Google Analytics, providing detailed insights into your campaign performance and user behavior. This data can help you optimize your ads, adjust your bids, and improve your return on investment (ROI).

Facebook Ads: Focus on building brand awareness and engagement. By targeting users based on their interests and behaviors, you can nurture potential customers through the buying journey. 

Facebook’s powerful analytics tools, such as Facebook Insights and Ads Manager, allow you to monitor your ad performance, track key metrics, and make data-driven decisions. Additionally, Facebook offers various campaign objectives, such as brand awareness, reach, traffic, engagement, app installs, video views, lead generation, and conversions, allowing you to tailor your campaigns to your specific goals.

When to Use Google Ads in 2024

Immediate Results and High Intent Searches

Google Ads is ideal for businesses looking to achieve immediate results from users with high purchase intent. When users search for specific products or services, they are often ready to make a purchase. By targeting these keywords, your ads can appear at the top of search results, driving qualified traffic to your website.

Local Businesses

For local businesses, Google Ads offers features like location targeting and local search ads, which can help you reach potential customers in your area. This is particularly beneficial for businesses with physical locations, such as restaurants, retail stores, or service providers.

E-Commerce and Direct Sales

Google Shopping ads are highly effective for e-commerce businesses, allowing you to showcase your products with images, prices, and reviews directly in the search results. This can increase visibility and drive more traffic to your product pages, ultimately boosting sales.

When to Use Facebook Ads in 2024

Brand Awareness and Engagement

Facebook Ads are excellent for building brand awareness and engaging with your audience. By targeting users based on their interests and behaviors, you can introduce your brand to potential customers and create a connection with them. This is especially useful for businesses in industries like fashion, lifestyle, and entertainment, where visual appeal and brand personality play a significant role.

Content Promotion

If you have valuable content, such as blog posts, videos, or webinars, Facebook Ads can help you promote this content to a wider audience. By driving traffic to your content, you can increase brand visibility, generate leads, and establish your authority in your industry.

Lead Generation

Facebook offers lead generation ads, which allow users to submit their contact information directly within the ad without leaving the platform. This can simplify the lead capture process and increase conversion rates. Lead generation ads are particularly useful for businesses offering services, educational programs, or high-ticket items that require a longer sales cycle.

Best Practices for Google Ads and Facebook Ads

To maximize the effectiveness of your Google Ads and Facebook Ads campaigns, follow these best practices:

Google Ads:

  1. Conduct Thorough Keyword Research: Identify relevant keywords with high search volumes and low competition. Use tools like Google Keyword Planner and SEMrush to find keyword opportunities.
  2. Write Compelling Ad Copy: Craft clear, concise, and persuasive ad copy that highlights the benefits of your products or services. Include a strong call-to-action (CTA) to encourage clicks.
  3. Optimize Landing Pages: Ensure your landing pages are relevant to your ads, load quickly, and provide a seamless user experience. A well-designed landing page can significantly improve your conversion rates.
  4. Utilize Ad Extensions: Take advantage of ad extensions, such as site link extensions, call extensions, and location extensions, to provide additional information and increase your ad’s visibility.
  5. Monitor and Adjust Bids: Continuously monitor your ad performance and adjust your bids based on your campaign goals and budget. Use automated bidding strategies, such as target CPA (cost per acquisition) or target ROAS (return on ad spend), to optimize your bids.

Facebook Ads:

  1. Define Your Target Audience: Use Facebook’s detailed targeting options to create custom audiences based on demographics, interests, and behaviors. Consider using lookalike audiences to expand your reach.
  2. Create Engaging Visuals: Design visually appealing ads that capture attention and convey your message effectively. Use high-quality images or videos that align with your brand identity.
  3. Test Different Ad Formats: Experiment with various ad formats, such as carousel ads, video ads, and collection ads, to see which performs best with your audience. A/B testing can help you identify the most effective creatives.
  4. Utilize Facebook Pixel: Install the Facebook Pixel on your website to track user interactions, measure ad performance, and optimize your campaigns. The Pixel can also help you create custom audiences for retargeting.
  5. Set Clear Objectives: Choose the appropriate campaign objective based on your goals, whether it’s brand awareness, traffic, engagement, or conversions. Align your ad creative and targeting with your objective.

Conclusion: Should You Choose Google Ads or Facebook Ads For Your Business Advertising?

Ultimately, one platform is not inherently better than the other. Both Google Ads and Facebook Ads offer unique benefits:

Benefits of Google Ads:

– Reach users ready to purchase

– Choose from a variety of ad formats

– Analyze your ads with Google Analytics

– Achieve immediate results with high-intent searches

– Utilize advanced targeting options for local businesses and e-commerce

Benefits of Facebook Ads:

– Massive audience reach

– Granular targeting options

– Visually engaging ad formats

– Build brand awareness and engagement

– Promote valuable content and generate leads

For the most effective strategy, consider leveraging both platforms. 

This dual approach allows you to capture high-intent users through Google while building awareness and engagement on Facebook.

Ready to elevate your advertising game? Let us guide you. Email Stacey Ivol at si@iftsdesign.com or call IFTS, Inc. at 412.715.6266