Important Stats About Google Business Profile For 2022

We wanted to end 2022 (and start 2023) with a ton of stats about Google Business Profile that you should keep in mind while planning your marketing for 2023.

We divided the stats into 3 Categories:

–       Fun with Numbers

–       Did You Know

–       Little Known Facts

So, without further ado… 

Fun with Numbers

  1. The number of searches containing the keywords “near me” have increased more than 200% over the last two years.
  2. 28% of searches that include the keywords “near me” result in a purchase.
  1. More than half of the interactions between customers and businesses in Google Business Profile result in a store visit.
  2. 76% of people who search for local businesses on Google Business Profile visit the business within one day to make a purchase.
  3. 88% of people who search for local businesses on Google Business Profile visit a business within one week to make a purchase.
  4. 60% of consumers contact businesses directly through Google Business Profile, using the “click to call” feature.
  1. In 2020, there was a 61% increase in calls from Google Business Profiles.
  2. 72% of local users visit a business within five miles after finding them on Google Business Profiles.
  3. There are almost 4,000 Google Business Profile categories to choose from.
  4. 84% of searches in Google Business Profile are ‘discovery searches,’ which means consumers were not looking for a specific business.
  5. Google, along with the many other platforms the tech giant owns, account for about 92% of the search engine market share in the United States.

Did You Know…

  1. 97% of consumers learn about local businesses online.
  2. 64% of consumers have used Google Business Profile to find contact information for a small business.
  3. On average, businesses listed in Google Business Profile receive 33 clicks per month.
  4. 16% of Google Business Profile listings receive more than 100 calls per month.
  5. Local businesses receive 94% of their Google Business Profile visits on weekdays.
  6. Over 5% of Google Business Profile views result in a conversion, and that number is increasing every day.

18.  Google Business Profile is completely free!

Little Known Facts

19.  Listings in Google Business Profile that include photos are twice as likely to appear as reputable to users.

  1. Using images in Google Business Profile has increased revenue for businesses by 17%.
  2. Local businesses have, on average, 11 pictures per Google Business Profile listing.
  3. Google Business Profile syncs with Google Maps to display the location of a business.
  4. Businesses can create a Google Business Profile listing even if they do not have a physical address.
  5. Complete Google Business Profile listings are seven times more likely to get clicks than those that are incomplete.
  1. With the increased usage of cell phones and smartphones, it is not surprising that Google Business Profile has more searches on mobile than desktop.
  2. 90% of searchers read reviews before making a purchase.
  3. 20% of consumers expect a response in a timely manner after leaving a review.
  4. The average Google Business Profile listing has 39 reviews.
  5. When higher-end products have reviews, the conversion rate increases by 380%. 
  6. When lower-end products have reviews, the conversion rate increases by 190%.

Need Help?

IFTS specializes in helping companies get found on Google.  For a free consultation on how we can optimize your profile, call us at 412.715.6266.

How to Optimize Your Google Business Profile Listing

Is your Google Business Profile optimized to the fullest extent?

If not, you could be missing out on amazing clients!

You can build a Google Business Profile listing, but it might not be as potent and dynamic as it could be. That’s because it takes more than just putting up a sign with your company’s name, address, and phone number for people to know who you are.

To be shown in the “Google Map Pack”, which is the set of 3 results that Google shows with the local map, you have to be what Google considers one of the best results for the searcher.

There probably are more than three other companies in your field operating in the immediate area. So, you’ll need to know what to include and how to fully optimize your listing if you want it to appear in the top three slots. The result will be the highest possible placement in relevant searches.

Use the advice below as a guide.

Don’t Forget the Details

Listing information, such as the company’s name, address, and phone number, should be consistent and include all necessary information. Use the full street name, not the abbreviation “Main St.” if your website states that your company is located on Main Street. If you want the same high search engine rankings across the board, it’s important that your name, address, and phone number (NAP) are consistent throughout all directories, including Google.

Don’t lose sight of the big picture when you’re making progress on the little things. The category “Italian Food” will boost the visibility of a restaurant more than the generic “Restaurant” would.  Be specific to attract the right people.

After you’ve mastered the fundamentals, you may shift your attention to the finer points of your profile. Upload your company’s logo, a profile background and a short slogan or tagline. You may increase your internet visibility, your audience, and the likelihood that they’ll become paying customers by maintaining this kind of consistency.

Don’t forget to include a description of your company; doing so will reassure potential clients that you are who they think you are. Don’t forget to use relevant keywords when creating that description; Google will appreciate it and you might even move up in the rankings as a result.  Make sure to use location words, such as the name of your city, as well.

Make Sure Your Website is Worth Visiting

There is more to your Google Business Profile than just the listing itself. Your website is also a part of this.

Listings get a boost when you have a website that is engaging and informative for visitors. Having an interesting website that provides value to readers and has helpful and useful information helps your listing, too. Google prioritizes readability and usefulness above all other ranking elements.

However, Google’s internal algorithm and rankings are also important considerations. To help Google find your site, it is crucial that you make extensive use of keywords and metadata.  Be sure to follow their SEO rules.

You should also work to increase the number of inbound links to your site; Google sees each link as a vote in favor of your site, and a higher number of links improves your position in the search engine results.

Make Sure You’re Mobile and Know How to Use it

Mobile internet search is quickly becoming the norm, and this development cannot be reversed. Today, mobile device usage far outstrips that of desktops, laptops, and tablets combined. Google’s algorithm takes this into account, giving preference in search results to sites that are optimized for mobile use. This highlights the significance of not only making your website mobile-friendly, but also understanding the differences between the search habits of desktop and mobile consumers.

In-the-moment mobile users are more likely to look up practical information like a store’s opening hours and physical location. Desktop and laptop users, on the other hand, are more likely to be looking for detailed product or service information.

Include Images and Videos

Nowadays, people who spend time on the internet prefer to look at video and photos rather than read walls of text. Not only does this visual component apply to your Google Business Profile, but it also has to do with the listing itself.

Your listing will stand out more and attract more attention if you include videos and photos.

At least three videos and six photos should be uploaded to your listing; they don’t need to be professional quality, but they should be of high enough resolution and not too grainy to be easily discerned. This second variety will not only put off potential customers, but will also make your company appear incompetent.

Make sure to add new images on a regular basis.

Use Google Business Profile Posts

Google began including posts in Google Business Profile listings last year, and every business owner should take use of them. Posts to a Google My Business profile are distinct from blog entries. These are miniature advertising that appear directly in your Google Business Profile listing, taking the place of lengthy descriptions. Moreover, they are an excellent method of maximizing the promotional value of these postings.

You can provide information about a corporate event, a sale, a new blog post, freshly arrived products, or seasonal greetings.

This type of article can be used for more than just “talking at” your target audience. There is room for graphics, calls to action, and even external links.

Use the Booking Button Feature

Adding a “book now” button is yet another innovation from Google. This is especially helpful for any business that relies on scheduled client visits, like house painting businesses. Customers can make appointments online with the booking button function, increasing business.

Messaging Feature

Customers can now send you messages right from your Google Business Profile, another new addition. Customers can send you messages whenever they like by clicking the “Chat” icon on your Google Profile.

If someone leaves you a message, you’ll be notified immediately so you may reply. If you choose, you can even set up a pre-recorded message that will be sent to anyone who messages your company.

Questions and Answers

Another Google addition lets clients ask you questions directly from the listing.  Using this function benefits both you and your clientele because of the increased communication it enables.

Remember that if one consumer has a query, there is a strong probability that another customer has the same query.

Be sure to answer these questions quickly and with detail.

Want Some Help?

IFTS specializes in helping companies get found on Google.  For a free consultation on how we can optimize your profile, call us at 412.715.6266.

How To Set Up A Google Business Profile

Want to know the best free way to promote your business online?

Google Business Profile!

Google Business Profile (previously known as Google My Business) is a free and simple tool for companies to manage their online presence across all Google services, such as Search and Maps. 

You can connect with your clients using Google Business Profile, keep your company profile up to date, provide pictures of your office/staff and keep track of how Google users interact with your company.

Businesses can now directly claim their profiles from Search and Maps, which is a brand-new feature that comes with the new name.

Google announced a name change for the platform in November of 2021, something that didn’t come as a surprise to many because this is not the first time Google has changed the name.

Read on to learn about the new changes to Google Business Profile and how to set up your profile with some optimization tips for each section!

New Changes for 2022

Access Options

The decision to discontinue the GMB app in 2022 and urge company managers to view their accounts through “an enhanced experience” on Google Search or Google Maps is a significant step. This option has actually been accessible for some time; all you need to do is type in a search for your company name, or, if you’re signed in, the term “my business,” and then click on the profile that pops up. If you’re a business with only one location, this could be an easier way to access your profile.

Setting Up Your Google Business Profile

To get started, you need to sign in or create a Google account.

If you don’t have a Google account, head over to the create an account page. If you already have a Gmail address, then you can use that to sign in.

Claim Your Google Business Profile

A quick way to see if your business already has a GMB listing is to do a search on Google. If you see your business pop up, great! If not, don’t worry, you can easily create a new listing.

If you do have a listing, but it’s unclaimed, you’ll want to claim it as soon as possible. An unclaimed listing means anyone can edit your business name, address, and hours- which isn’t ideal.

To claim your listing, head to the Google Business Profile homepage and click on “manage now” in the top right-hand corner.

If you don’t have a listing, you’ll be prompted to create one.

Enter Your Business Name

When creating your GMB profile, you will be prompted to enter a company name. Ensure that this information is correct in order for clients to locate your business. Your profile name, as well as the name that appears on your signs and logo, need to be consistent with one another.

Phone Number

It is crucial to have a company phone number in order to receive business. If customers can’t reach you, they may go to a competitor.


How will customers locate you if you don’t have an address? Make sure to enter your address as accurately as possible. All abbreviations on your website, social media presence, and elsewhere should be consistent. The difference between “street” and “ST” may not appear to be important, yet it might result in your account being marked for inconsistency.


By linking your website to your Google Business Profile, you may generate more leads while giving potential clients access to your contact information and a detailed description of what you offer.


Simply specify your business’s open hours to complete the hours section. Customers will know when to call, when to visit, and when you may be reached for business inquiries.

Profile Images

Photos are an excellent way to show potential customers what they can expect when they visit your business. Showing photos of your business’ interior and exterior will give searchers a realistic idea of your business’ space.

Photos of the people involved with your business can also be uploaded to show potential customers the faces behind your business. These could be pictures of employees, team members, or even yourself!

Including high-quality images is essential to building trust with potential customers.

Here’s what to include:

  • Pictures of the inside of your business
  • Photos from outside of your business
  • Images of those who work there

Business Description

This is possibly the most significant component of your GMB profile is the description. You want this to be enlightening and SEO-friendly (search engine optimized). An effective strategy for this is to respond to frequently asked questions about your company and include keywords that your website targets.

For instance, describe what you do, where you are located, and the people you work with.

This area has a character limit of 750, therefore we advise using every last one of them.

Service Categories

Categories describe your business. They expose you to people that are looking for your products or services.

Google gives business owners the option to choose up to nine other categories in addition to a primary category that best describes their company.

For example, as a painting company, these categories may include:

  • Painter
  • Painting
  • Painting company
  • Painting contractor

Keep in mind that the categories you select will have an impact on your organic search results. Ensure that these are as accurate as possible and reflect your company’s interests.

Logo and Cover Image

The minimum size for your logo is 250 × 250 pixels; make sure it’s not too big or too little, and that it’s square. Your logo is how customers identify and relate to your company. 

In addition to providing your company logo, you must also submit a cover photo. This has a minimum size of 480 x 280 pixels and a maximum size of 2120 x 1192 pixels. When submitting your cover image, make sure it’s in JPEG or PNG format to ensure the maximum quality resolution for your profile.

Ask and Answer a Question

As a business owner, you may use Google to ask and answer common questions. For example, as a painting company, you may ask, “Do you offer power washing?” “Can you paint my deck?” or “How do I contact you?” These questions and answers give users hassle-free responses without the need to contact your company ahead of time.


Reviews on Google provide valuable information about your business to both you and your customers. Business reviews appear next to your listing in Maps and Search, and can help your business stand out on Google.

To get reviews on Google, encourage your customers to spread the word about your business by following these best practices:

  • Encourage your consumers to post reviews. Inform them that leaving business reviews on mobile devices or desktop computers is quick and simple.
  • Respond to reviews to gain the trust of your customers. Customers will see that your company appreciates their feedback and will be more willing to post additional reviews in the future.
  • Verify your business so that it can exist on Maps, Search, and other Google services. Only companies that have been verified may respond to reviews.

As previously stated, clients may post reviews based on their interactions with your business. You will be able to respond to these reviews after your account has been verified. Keep it short and courteous, and thank your reviewers regardless of their feedback.

Check out this article for further information on how to deal with both positive and negative reviews.

Verify Your Business

Verifying your business allows it to appear in search results and maps for customers. This will also enable you to reply to reviews, as well as provide other management benefits. Visit this page for more information about business verification.

Get Started Today!

You can help your customers find you, interact with your business, and learn more about what you have to offer by creating a Google Business Profile. Additionally, your Business Profile makes it easy for customers to reach you and creates a lasting impression after they’ve viewed your website or interacted with your business on Google.

Have questions about setting up or improving your Google Business profile? Contact IFTS today at 412-715-6266 and we will get you started with a free 13-point profile assessment.