Online Review Importance – Page 3

The Importance of Positive AND Negative Reviews for Your House Painting Company

Are you scared of bad reviews, so you never ask clients for them?

In today’s digital world, online reviews have a big impact on businesses, especially service-based ones. As a house painting company owner, it’s important to have both positive and negative reviews in your profiles.

In this blog post, we will talk about why it’s essential to get a mix of reviews and how responding to all of them matters. Understanding the importance of reviews and knowing how to respond properly can help your company gain credibility, earn customer trust, and be more successful at converting leads.

The Power of Online Reviews

Online reviews are really influential. People read them to decide if they want to hire you. Positive reviews are like endorsements that show your company is good. They make customers trust you and bring in new business. According to a Podium survey 93% of those interviewed said online reviews do make a difference when it comes to their purchasing habits.

Negative reviews can actually be helpful because they show where your company needs to improve. Fixing these issues can make customers happier and improve your services. Negative reviews also show that you care about honest feedback and want to make things better.

Why Balance Matters

Having a balance between positive and negative reviews is important for your house painting company. If you only have positive reviews, people might think they’re fake. Having a mix of reviews makes your company look real and trustworthy. It shows that you care about your customers’ opinions and always try to do better.

Negative reviews give you a chance to learn and grow. When you handle them well, you can turn unhappy customers into happy ones. Responding to negative reviews shows potential customers that you’re attentive and committed to solving problems. This sets you apart from other companies and builds trust.

Look at your competitors’ reviews – how many of them respond to the negative ones?

Responding to All Reviews

It’s important to respond to every review, good or bad. This shows that you care about what customers think and that you value their feedback. When you respond to positive reviews, say thank you and show that you appreciate their kind words. Personalized responses help build a connection and make customers feel important. Be sure to use the person’s name and if possible, mention the type of work that you did for them.

When you get a negative review, it’s important to respond quickly and with understanding. Start by saying you’re sorry for the bad experience and that you want to make it right. Try to find out what went wrong and offer a solution. Responding to negative reviews shows that you care about your customers’ satisfaction and want to fix any issues. It also shows potential customers that you take feedback seriously and are dedicated to providing good service.

Go Get Those Reviews!

In today’s digital world, online reviews have a big impact on businesses, including house painting companies. It’s important to have a mix of positive and negative reviews to show authenticity and gain trust.

Responding to all reviews, whether good or bad, is important for managing your company’s reputation. By understanding the power of reviews and how to respond, you can build credibility, attract new customers, and create long-term loyalty for your house painting business.

Be sure to also read this article on how to encourage more positive reviews from your customers!

Want Some Help?

IFTS has multiple affordable solutions to help you get more online reviews by putting the process on autopilot!

Contact si@iftsdesign.com for more details.

Local Lead Generation Techniques for House Painting Companies

Quality leads, better customers, less hassle

LEAD GENERATION FOR HOUSE PAINTERS, PART 2

Last time, we talked about generating leads for your painting business using Google Ads and Website Optimization.

Now, let’s talk about 4 more tactics as well as a plan to bring them all together.

LEAD GENERATION TACTIC #3 – SEARCH ENGINE OPTIMIZATION (SEO)

60% of all organic clicks go to the organic top 3 search results.

– Business2Community

Search engine optimization (SEO) is the process of adjusting a website’s architecture and content such that it receives a higher page rank in search engine results pages in response to certain queries. In an ideal world, customers would just type a few keywords related to your business into Google and learn that you provide the best value for your customers’ money.

76% of people using “near me” searches visit a related business within a day.

– Google

In the real world, there is a long list of known factors that go into how high your website and content will rank in search engine results and SEO works to make your business as attractive as possible.

Organic position 1 receives the highest number of standard SERP clicks.

– BrightLocal, 2019

Search engine optimization is a powerful tool. It helps with attracting more qualified prospects who are ready to buy. If your website is optimized for search engines like Google and Bing, it will be more likely to be seen by potential clients who are conducting online searches for painting and handyman services.

The constant algorithm changes that Google makes are the largest obstacle to maintaining “good” SEO for your site.

Businesses that rely on search engine optimization for lead generation often find it difficult to keep up with Google’s changes to search ranking numbers. This dynamic nature of SEO means that many companies prefer to hire outside professionals to maintain their websites.

SEO leads have a 14.6% close rate, outbound leads (ex. direct mail or print advertising) have a 1.7% close rate.

– Search Engine Journal

LEAD GENERATION TACTIC #4 – EMAIL MARKETING

Email is ideal for generating leads since it can be tailored to each individual recipient and it has a low cost.

Email marketing continues to play an important role in any successful lead generation strategy, as it is widely regarded as one of the finest ways to communicate with consumers and prospects. In terms of bringing in new customers, expanding the reach of an existing brand, and converting existing customers, email marketing remains unrivaled.

42% of organizations believe email is one of their most effective lead generation channels.

– Circle Research

Use Dedicated Landing Pages In Your Emails

Each and every email you send should have a distinct purpose. Having a landing page dedicated just to said goal is a great way to keep your readers on the track you’ve set out for them. Every email must include one clear and concise call to action that instructs the recipient on what to do next.

Some example Calls To Action (CTA):

Get A Free Quote
Schedule Your Free Home Estimate
Download Our Moving Checklist
Make An Appointment

Companies see a 55% increase in leads when increasing their number of landing pages from 10 to 15.

– HubSpot

By using a landing page, you can make sure that all of your reader’s attention is on what you want them to do. There are no distractions or offers of other products to give them more choices. Just an easy way for the reader to do what you want, which means a higher conversion rate.

For most painting and handyman companies, a landing page will typically have a form to fill out or an appointment scheduler as the main action.

Bring Prospects Back To Your Website Via List Building

Know that most of the people who visit your website will never come back unless you keep in touch with them regularly.

One of the best ways to do this is to get more people to sign up for your email list.

Only 4% of website visitors are ready to buy.

– Marketo

Email subscribers choose to join your list and confirm who they are by clicking on a link (double-opt-in). They are very interested in what you have to offer, so they are more likely to buy from you. Think of them as leads who have already shown interest but need to be won over and cared for.

No matter what kind of business you run or what industry you’re in, if you have a website and want to turn visitors into repeat customers, you need to get them on your email list.

Email lists also protect you from any sort of changes to a platform or account cancellation. A lot of companies invested millions of dollars getting Facebook followers so they could communicate with their followers for free. Then, Facebook changed the rules and a company’s post will typically reach 10% maximum of their followers. If that company wanted to be sure that their followers saw something they posted, they would need to pay for a Facebook ad to do this.

LEAD GENERATION TACTIC #5 – PAID ADVERTISING WITH FACEBOOK

Companies that engage in social selling get 199% better return on investment.

– Awario

You can show ads to people in your area based on their location, age, gender, interests, and a lot more with a social media business account. And social media sites make it easy to tell your followers what they should do.

31% of consumers say they are using social media channels to browse for new items to purchase.

– Aimia

Because ads on Facebook and other social media sites often target specific people based on their demographics or actions, you can use what you know about your customers to reach out to those you think would be more interested. You can also retarget people that you know are interested in your services.

Facebook accounts for 50% of total social referrals and 64% of total social revenue.

– Business Insider

Facebook Messenger and Lead Generation Ads

Digital marketing makes it possible for local painting businesses to reach their ideal customers in ways we never thought possible. With Facebook Messenger marketing, you can put your ad in people’s inboxes or chat directly with new and potential customers. This works better and costs less than other digital ads.

Local businesses that use Facebook Messenger to promote their business have a huge advantage in being able to reach out to people who are actually interested in their product and live near them.

Facebook added two new features in 2019 to make it easier for your business to market itself. They added lead generation templates right to the Ads Manager to get people to go to a question-and-answer flow in Messenger that is run automatically.

And an appointment booking interface API that can be connected to a business’s calendaring system so that people can see the most up-to-date available appointments.

Messenger marketing is about SO MUCH MORE than just ads and chatbots

When you use Messenger for marketing, you can put an ad in the chat inbox of your ideal customer, where it will be hard to miss. But there’s more…

You can: make interactive stories, give customer service by answering FAQs, customize product or service suggestions, book appointments, send purchase or shipping confirmations, send newsletters and notifications of new blog posts, deliver downloadable content like lead magnets or catalogs, and send event reminders.

LEAD GENERATION TACTIC #6 – REPUTATION MARKETING

The people who work for you or buy from you now trust you enough to do so.

But how do you get new prospects to trust you and your business?

How do you get leads to turn into sales?

With reviews and testimonials on your website and on other sites like Google, Yelp, Facebook, and review sites that are specific to your industry, like Angi.

Before making a purchase, over 90% of people in the United States look online for reviews and recommendations.

90% of online users trust reviews.

– Google

If a lead visits your website or your business’s online presence before or after the research phase of their buying cycle, they should get a clear and bold message about how great your business is.

Make sure that NEW reviews and testimonials are easy to find on your website. No one will be impressed by a testimonial from three years ago, and it won’t show prospects what you can do for them now.

44% of consumers will not consider a review to be relevant if it was written more than one month ago.

Power Reviews

You can easily automate the posting of reviews and testimonials on your website with cheap reputation management services that gather reviews and post them where they matter most. Good star ratings and customer reviews have been shown to have a big impact on how consumers decide what to buy.

HOUSE PAINTING LOCAL LEAD GENERATION

A good lead generation strategy includes elements that draw in the best prospects, which are people who have said they need or are interested in your services offered and want to find out more about what you have to offer.

These leads are most likely to turn into customers quickly and easily because they are ready to buy. That’s why your lead generation strategy should avoid spam and general telemarketing that reaches people who might not be interested in your product. Instead, it should focus on building you a list of qualified leads who are willing to pay good money for a service you sell.

When you have a good lead generation strategy, you can use effective activities and a focused approach to get qualified leads that turn into loyal customers.

Your strategy should try to get prospects’ attention, make it easy for them to find your business, and turn prospects into customers.

Your plan for getting leads needs to be as flexible as the people you’re trying to reach. Make and test appealing offers, calls to action, landing pages, and lead generation forms, and then promote them through a variety of channels and platforms.

Find the ones that work and do more of those.

A good lead generation strategy takes planning and consistent work to bring in good leads for your business, but the return on investment (ROI) is unbeatable when compared to traditional and outbound marketing methods.

NEED HELP?

This publication is not a how-to guide. Instead, it is a source of information that will help you make smart choices when making and putting into action a marketing plan to get more leads for your painting business.

There are some business owners who know enough about online marketing to do it on their own. But because the tools, rules, and best practices that make up online marketing today are always changing and growing, others should think about working with professional digital marketers who have experience with local lead generation to make sure their campaigns are effective and bring in the most money.

Talk with IFTS today for more details at 412.715.6266!

Are You Using Social Media Right In Your Business?

It’s not a secret that how people look for goods and services is always changing…and adapting to new technologies or features. It’s important to make sure that your business is responding to this constant change and growth in the right way. This will help you get more clients!

Your social media presence can be crucial when it comes to your business’ ability to succeed.

How many accounts does your business have on social media right now?

More importantly, how many of them do you use with frequency?

You might already know that social media is a good way to build your online reputation. But once you’ve set up an account, you can’t just sit back and wait for customers to sign up. It’s not the Field of Dreams, if you build it, they don’t necessarily come.

In order to get them to come to you, you actually need to put in the time and effort to be proactive.

By being proactive, replying to your customers, and consistently demonstrating that you’re there, you’re present, and you’re ready to listen and communicate, you may increase customer contact with your accounts.

Respond To Your Customers Quickly

You can get people to interact with your accounts by being active, responding to your customers, and showing them over and over that you’re there, and you’re ready to listen and talk.

You can showcase your services and case studies to start to build trust. Educate your clients on what you do as well as common questions that they may have.

When you have built this kind of relationship with customers through social media, they will be more likely to trust you. Over time, you can use this trust to your advantage by asking your customers who interact with you on social media to write reviews and testimonials.

If you want this to work, you need to know how to use social media correctly and how to talk to your customers.

The whole point of social media is to connect with other people. Customers want businesses to respond to them, listen to them, and care about what they have to say.

Customers don’t go to social media to see another sales page; they want to be heard. You may be passing up chances to truly engage with your customers if you’ve ONLY been utilizing your accounts to promote new goods and services.

The 80/20 Rule

If you’ve only been using your accounts to promote new products and services, you might be missing out on chances to get to know your customers better. We recommend using the 80/20 rule when it comes to your posts. Educate/Entertain with your posts 80% of the time and sell 20% of the time. This way, people will want to look at your posts.

By being more social on your accounts, you can get to know both your current and potential customers better. It gives you the chance to give your brand a unique voice that speaks to the wants and needs of your target audience. Before social media, this was one way that big companies stood out from their smaller rivals.

If you talk to your customers on social media in a relevant and helpful way, they will want to support you in the long run, both by continuing to buy from you and by leaving you good reviews. It’s very important to keep in touch with your customers, so make sure you check your accounts often and answer any questions or comments. Because of this, many of your customers will want to tell other people how great your business is. This can help your reputation a lot.

In other words, be sure to use social media to connect with people!

If you have been ignoring your visitors and just using social media as a sales page or platform, you should rethink your strategy. Start talking to more people, and your reputation will improve on its own.

If you don’t know how to set up or manage a social media account, contact us right away about our social media plans.