google business profile – Page 4

The Importance of Positive AND Negative Reviews for Your House Painting Company

Are you scared of bad reviews, so you never ask clients for them?

In today’s digital world, online reviews have a big impact on businesses, especially service-based ones. As a house painting company owner, it’s important to have both positive and negative reviews in your profiles.

In this blog post, we will talk about why it’s essential to get a mix of reviews and how responding to all of them matters. Understanding the importance of reviews and knowing how to respond properly can help your company gain credibility, earn customer trust, and be more successful at converting leads.

The Power of Online Reviews

Online reviews are really influential. People read them to decide if they want to hire you. Positive reviews are like endorsements that show your company is good. They make customers trust you and bring in new business. According to a Podium survey 93% of those interviewed said online reviews do make a difference when it comes to their purchasing habits.

Negative reviews can actually be helpful because they show where your company needs to improve. Fixing these issues can make customers happier and improve your services. Negative reviews also show that you care about honest feedback and want to make things better.

Why Balance Matters

Having a balance between positive and negative reviews is important for your house painting company. If you only have positive reviews, people might think they’re fake. Having a mix of reviews makes your company look real and trustworthy. It shows that you care about your customers’ opinions and always try to do better.

Negative reviews give you a chance to learn and grow. When you handle them well, you can turn unhappy customers into happy ones. Responding to negative reviews shows potential customers that you’re attentive and committed to solving problems. This sets you apart from other companies and builds trust.

Look at your competitors’ reviews – how many of them respond to the negative ones?

Responding to All Reviews

It’s important to respond to every review, good or bad. This shows that you care about what customers think and that you value their feedback. When you respond to positive reviews, say thank you and show that you appreciate their kind words. Personalized responses help build a connection and make customers feel important. Be sure to use the person’s name and if possible, mention the type of work that you did for them.

When you get a negative review, it’s important to respond quickly and with understanding. Start by saying you’re sorry for the bad experience and that you want to make it right. Try to find out what went wrong and offer a solution. Responding to negative reviews shows that you care about your customers’ satisfaction and want to fix any issues. It also shows potential customers that you take feedback seriously and are dedicated to providing good service.

Go Get Those Reviews!

In today’s digital world, online reviews have a big impact on businesses, including house painting companies. It’s important to have a mix of positive and negative reviews to show authenticity and gain trust.

Responding to all reviews, whether good or bad, is important for managing your company’s reputation. By understanding the power of reviews and how to respond, you can build credibility, attract new customers, and create long-term loyalty for your house painting business.

Be sure to also read this article on how to encourage more positive reviews from your customers!

Want Some Help?

IFTS has multiple affordable solutions to help you get more online reviews by putting the process on autopilot!

Contact si@iftsdesign.com for more details.

Helping Your Painting Business Rank in the Google 3-Pack

When you search for a local business on Google, the first three results that appear are known as the Google 3-Pack. The 3-Pack (also known as the local pack or snack pack) is displayed with a map that provides the location of each business as well as basic information about each business. The 3-Pack is above normal search results, which makes it a valuable piece of real estate for any local business that wants to reach people who are looking for something in their area.

Let’s talk about helping your painting business rank in the Google 3-pack.

In our experience, a lot of phone calls come from just showing up below the map in Google when someone is searching for a painter.

The best part about this? These calls are coming to you free of charge. So, how do you get more of these free calls?

To rank in the 3-pack, Google looks at 3 things:

1 – How close your business address is to the searcher, or proximity

2 – How prominent your business and brand are online, or prominence

3 – How related your company is what the person is looking for, or relevance

Now, you can’t do much about the first one, so you need to concentrate on the other 2.

Let’s start with prominence.

For this, Google is going to look at how many other websites link to you online.

This isn’t about the quantity of links, but the quality of the links. So, you want to be sure to have links from all of the organizations that you belong to and if possible, from all of the charities that you participate in. These are the types of high-quality backlinks that Google is looking for.

Google is also going to look at a bunch of different online directories/citations and make sure that your name, address and phone number all match what is in your Google Business Profile and on your website.

If you’ve moved locations a few times, you may want to look into a tool like Yext to help you get that all straightened out. We also offer this service at our company.

Now, let’s move onto relevancy.

It used to be that the closer your company name was as seen in your Google Business Profile to the search terms that someone put in, the more likely it was that you would show in the 3-pack. However, companies started to game this system by naming themselves things like “Pittsburgh House Painters” in their Google Profiles. Once Google became aware of this issue, they replaced looking at the business name with looking at your reviews!

So, Google now wants to see detailed reviews about your company, and they will look at the keywords used within the reviews to determine the relevancy to a person’s search term.

For example, if someone in Oklahoma City was looking for someone to paint their living room, Google would probably expect words like “interior painting”, “painters”, and “OKC” to be in the review text.

So, what does this tell you?

You need to get reviews on a regular basis to establish the relevancy that Google wants to see.

Unfortunately, these can’t just be any reviews.

They need to be high-quality reviews that mention words that Google wants to see…which will help you get more free phone calls.

So, how do you accomplish this seemingly impossible task of putting words into people’s heads?

You’re not a magician.

Well, when you ask for a review via text or email, we have found that it’s good to provide a nice basis for them, which helps avoid writer’s block and allows you to put ideas in their heads…kinda like Inception, but without Leonardo DiCaprio.

As an example, you could send the following email:

“Mrs. Smith –

We hope that you found our service to be extraordinary. If that is the case, we would love for you to leave us a review.

To help you get started (and avoid writer’s block), we have found that the most impactful reviews answer these questions:

What work did we do for you and where are you located?

Was it done well?

Why did you pick our company?

What was the best thing about working with our company?

Would you recommend us to family and friends?

Please click here and it will take you directly to our Google Review Page: [Link]

Thank you for choosing us and we really appreciate you taking the time to leave a review.”

By asking these questions, you help guide them to use the words and phrases that will make your reviews relevant to most searchers looking for companies like yours. In addition, they will leave reviews that look non-spammy and well thought out.

The other thing about reviews is that you need to get them regularly…and this is for a few reasons.

Reason 1 – Google wants to see recent reviews to help with relevance

Reason 2 – Prospects want to see recent reviews to help them make a decision

In fact, almost 50% of people won’t even consider a review relevant if it was written over one month ago.

So, you’ll need to create a system that helps you get reviews on a regular basis. We have a whole video about this, which I’ll link to in the description.

As a bonus, you should respond to reviews to help increase your relevancy. In your response, it gives you a chance to mention the place you worked and what the job was. It also allows you to express your gratitude to the person that took the time to leave you a review.

So, in summation, ranking in the 3-pack requires 3 things:

Proximity
Prominence
Relevance

Because you can’t change the first one, be sure to concentrate on the second two to have the best profile possible and get more phone calls than your competition.

If you have any questions about the topic discussed in this article, or if you need help with ranking in the Google 3-pack, contact IFTS at 412-715-6266 or email Stacey Ivol at si@iftsdesign.com.

Important Stats About Google Business Profile For 2022

We wanted to end 2022 (and start 2023) with a ton of stats about Google Business Profile that you should keep in mind while planning your marketing for 2023.

We divided the stats into 3 Categories:

– Fun with Numbers

– Did You Know

– Little Known Facts

So, without further ado…

Fun with Numbers

The number of searches containing the keywords “near me” have increased more than 200% over the last two years.
28% of searches that include the keywords “near me” result in a purchase.

More than half of the interactions between customers and businesses in Google Business Profile result in a store visit.
76% of people who search for local businesses on Google Business Profile visit the business within one day to make a purchase.
88% of people who search for local businesses on Google Business Profile visit a business within one week to make a purchase.
60% of consumers contact businesses directly through Google Business Profile, using the “click to call” feature.

In 2020, there was a 61% increase in calls from Google Business Profiles.
72% of local users visit a business within five miles after finding them on Google Business Profiles.
There are almost 4,000 Google Business Profile categories to choose from.
84% of searches in Google Business Profile are ‘discovery searches,’ which means consumers were not looking for a specific business.
Google, along with the many other platforms the tech giant owns, account for about 92% of the search engine market share in the United States.

Did You Know…

97% of consumers learn about local businesses online.
64% of consumers have used Google Business Profile to find contact information for a small business.
On average, businesses listed in Google Business Profile receive 33 clicks per month.
16% of Google Business Profile listings receive more than 100 calls per month.
Local businesses receive 94% of their Google Business Profile visits on weekdays.
Over 5% of Google Business Profile views result in a conversion, and that number is increasing every day.

18. Google Business Profile is completely free!

Little Known Facts

19. Listings in Google Business Profile that include photos are twice as likely to appear as reputable to users.

Using images in Google Business Profile has increased revenue for businesses by 17%.
Local businesses have, on average, 11 pictures per Google Business Profile listing.
Google Business Profile syncs with Google Maps to display the location of a business.
Businesses can create a Google Business Profile listing even if they do not have a physical address.
Complete Google Business Profile listings are seven times more likely to get clicks than those that are incomplete.

With the increased usage of cell phones and smartphones, it is not surprising that Google Business Profile has more searches on mobile than desktop.
90% of searchers read reviews before making a purchase.
20% of consumers expect a response in a timely manner after leaving a review.
The average Google Business Profile listing has 39 reviews.
When higher-end products have reviews, the conversion rate increases by 380%.
When lower-end products have reviews, the conversion rate increases by 190%.

Data Sources

https://www.themediacaptain.com/25-google-business-profile-stats/

https://www.e2msolutions.com/blog/google-business-profile-usage-growth-statistics/

Need Help?

IFTS specializes in helping companies get found on Google. For a free consultation on how we can optimize your profile, call us at 412.715.6266.